Terms of service

1. Scope and seller

These General Terms and Conditions apply to all orders placed in the online shop casadelicia.ch. The seller is Casa Delicia GmbH, Käsistrasse 8, 5244 Birrhard, Switzerland (UID CHE-293.008.556). The version in force at the time of your order applies.

2. Offer and conclusion of contract

The presentation of products in the online shop is an invitation to order and not yet a binding offer. By completing your order you make a binding offer. The automatic confirmation email confirms that we have received your order. The contract is concluded when we dispatch the goods.

We may limit order quantities and decline orders, for example when an item is no longer available. In that case we inform you and refund any amounts already paid.

3. Prices

All prices are final prices in Swiss francs (CHF). Any statutory value added tax is included. Shipping costs are added and are shown at checkout before you complete your order. The price at the time of the order applies.

4. Payment

You pay when ordering, using one of the payment methods shown at checkout. The amount falls due when the order is completed.

5. Delivery

We deliver to addresses in Switzerland and ship with Swiss Post. Shipping options, costs and delivery times are set out in the Shipping policy. Delivery times are Swiss Post's guide values and not guaranteed delivery dates.

You are responsible for providing a correct delivery address and correct contact details. If a parcel is returned because of a wrong address, we do not bear the cost of a second shipment.

6. Inspection of goods and defects

Please inspect the goods on receipt. Report defects, transport damage and wrong deliveries to us right away by email at info@casadelicia.ch, ideally with a photo. If the complaint is justified, we send a replacement or refund the purchase price.

7. Returns

There is no statutory right of withdrawal for online purchases in Switzerland. Casa Delicia GmbH voluntarily grants a right of return in accordance with the Refund policy. Food, personal care products and cosmetics are excluded.

8. Product information and food

Images may differ from the product delivered, for example when a manufacturer changes the packaging. For ingredients, allergens, nutritional values and best-before dates, the information on the packaging applies. If you have an allergy or intolerance, please ask us before ordering.

9. Customer account

You can order as a guest or use a customer account. The customer account is optional and free of charge.

10. Liability

The liability of Casa Delicia GmbH is excluded to the extent permitted by law. This does not apply in cases of intent or gross negligence, nor to mandatory liability under the Swiss Product Liability Act.

11. Data protection

How we process personal data is described in the Privacy policy.

12. Changes to these terms

Casa Delicia GmbH may amend these terms. The version in force at the time of your order applies to that order.

13. Final provisions

If a provision of these terms is invalid, the remaining provisions stay in force. Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is the registered office of Casa Delicia GmbH, unless the law provides for another mandatory place of jurisdiction.

Last updated: 4 October 2026