Privacy policy

This Privacy policy explains which personal data Casa Delicia GmbH processes when you visit casadelicia.ch, place an order or contact us. It also tells you why we do so, with whom we share data and which rights you have.

1. Controller and contact

The controller responsible for processing your personal data is:

Casa Delicia GmbH
Käsistrasse 8
5244 Birrhard
Switzerland

Email: info@casadelicia.ch

Please use this address as well for questions about data protection and for requests to exercise your rights.

Applicable law

Our data processing is governed by the Swiss Federal Act on Data Protection (FADP). Our online shop is aimed at customers in Switzerland and delivers within Switzerland only. Should the EU General Data Protection Regulation (GDPR) apply in an individual case, its provisions apply in addition.

2. Which personal data we process

We only process the data we need to run the online shop:

  • Order data: name, delivery and billing address, email address, phone number (if provided), items ordered, amount, shipping option, and order and delivery status.
  • Payment data: the payment method chosen and the payment status. Card and account details are processed by the payment service provider. We do not see full card numbers.
  • Customer account: email address, saved addresses and order history. You sign in with a code sent to you by email.
  • Communication: details from the contact form (name, email address, phone number if provided, message) and the content of emails and WhatsApp messages you send us.
  • Newsletter: email address, time of sign-up and the status of your consent.
  • Usage and device data: IP address, date and time of access, pages viewed, browser and device, referring website and cookie identifiers.

We do not ask for sensitive personal data.

3. Why we process the data

  • To handle orders: conclude the contract, process payment, deliver the goods and deal with returns and complaints.
  • To answer enquiries and communicate with you about your order.
  • To send the newsletter if you have signed up for it.
  • To run the online shop securely and reliably and to prevent misuse and fraud.
  • To analyse how the online shop is used in order to improve it, and to measure the effect of our advertising.
  • To meet legal obligations, above all bookkeeping and record-keeping duties.

Where the GDPR applies, we base the processing on performance of the contract (Art. 6(1)(b) GDPR), on legal obligations (point c), on our legitimate interest in a secure and well-functioning online shop (point f) and, for the newsletter, on your consent (point a).

4. Who we share data with

We do not sell personal data. We only pass it on to service providers we need to run the online shop:

  • Shopify: our online shop runs on the Shopify platform (Shopify International Limited, Ireland, and Shopify Inc., Canada). Shopify stores the shop data, handles the checkout, provides the customer account and protects forms with bot detection (hCaptcha). Information from Shopify: shopify.com/legal/privacy.
  • Payment service providers: payments are processed through Shopify Payments and the provider of the payment method you choose, for example your card scheme, TWINT, Apple Pay, Google Pay, Shop Pay or Klarna.
  • Swiss Post: for delivery, Swiss Post receives your name and delivery address.
  • WhatsApp: if you write to us using the WhatsApp button, you move to WhatsApp (Meta). WhatsApp then also processes your number and your message, under its own privacy rules. Nothing is sent to WhatsApp unless you click.
  • Google: we use Google Analytics and Google Ads conversion measurement and display our products through Google Merchant Center (Google Ireland Limited, Ireland, and Google LLC, USA). See section 7 for details.
  • Other service providers: IT service providers as well as accounting and fiduciary services, to the extent they need access for their task.

Authorities only receive data where we are legally obliged to provide it.

5. Transfers of data abroad

Shopify, Google and WhatsApp also process data outside Switzerland, mainly in the European Union, Canada and the United States. Under Swiss law, the EU member states and Canada are considered to offer adequate data protection. For the United States we rely on the Swiss-U.S. Data Privacy Framework where the recipient is certified, and otherwise on standard data protection clauses.

6. How long we keep data

  • Order, invoice and payment records: ten years, as the Swiss Code of Obligations requires for business records.
  • Customer account: until you ask us to delete it.
  • Enquiries by contact form, email and WhatsApp: for as long as we need them to handle the matter and any follow-up questions.
  • Newsletter: until you unsubscribe.
  • Usage data: according to the retention periods of the providers Shopify and Google.

7. Cookies, statistics and advertising

Our online shop uses cookies and similar technologies. These are small files or identifiers stored by your browser.

  • Necessary cookies: they remember, for example, your cart, your language and your sign-in. The online shop does not work without them.
  • Shopify statistics: Shopify measures how the online shop is used, such as which pages are viewed.
  • Google Analytics: Google analyses the use of the online shop for us. Usage data and identifiers are sent to Google for this purpose.
  • Google Ads: when you reach the online shop through one of our Google ads, Google measures whether the visit leads to an order.

You can delete or block cookies in your browser. You can prevent analysis by Google Analytics with the browser add-on at tools.google.com/dlpage/gaoptout. You can switch off personalised advertising by Google at adssettings.google.com.

8. Newsletter

When you sign up for the newsletter in the online shop or at checkout, we store your email address in our shop system and send you news and offers. You can unsubscribe at any time: through the link in every newsletter email or by writing to info@casadelicia.ch.

9. Customer account and Shop app

A customer account is optional; you can also order as a guest. In the online shop, Shopify also offers features of the Shop app, such as «Follow on Shop» or the payment method Shop Pay. If you use them, Shopify processes your data under its own responsibility.

10. Data security

The connection to our online shop is encrypted (HTTPS). Only people who need it for their task have access to order and customer data.

11. Your rights

At any time you can:

  • ask which data we process about you,
  • have incorrect data corrected,
  • ask for your data to be deleted, unless a retention obligation applies,
  • object to the processing or ask for it to be restricted,
  • ask to receive your data or have it transferred,
  • withdraw a consent, for example for the newsletter.

To do so, write to info@casadelicia.ch. We usually reply within 30 days. You can also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC): edoeb.admin.ch.

12. Changes to this Privacy policy

We update this Privacy policy when our online shop or the legal situation changes. The version published on this page applies.

Last updated: 6 November 2026