Refund policy
Unused items in their original packaging can be returned within 30 days of receipt, provided you announce the return by email beforehand. Food, personal care products and cosmetics cannot be returned.
Is there a statutory right of withdrawal?
No. Swiss law does not provide a right of withdrawal for online purchases. The right of return described here is granted voluntarily by Casa Delicia GmbH.
What can I return?
We take an item back when all four points are met:
- The item is unused and undamaged.
- It is in its original packaging.
- No more than 30 days have passed since you received it.
- You announced the return by email beforehand.
What cannot be returned?
- Perishable goods such as food and drinks
- Personal care products and cosmetics
- Sale items
- Gift cards
How do I start a return?
Write to info@casadelicia.ch and state your order number and the item. Once your return is accepted, you receive a return label and instructions. Returns sent without prior notice are not accepted.
Return address: Casa Delicia GmbH, Hobelwerkweg 25, 8404 Winterthur
When will I get my refund?
Once your return is approved, we refund the amount within 10 working days to the original payment method. If more than 15 working days have passed, write to info@casadelicia.ch.
Item damaged, faulty or wrong?
Please check your order on arrival and contact us right away at info@casadelicia.ch with your order number, ideally with a photo. This also applies to food. We will find a solution, usually a replacement or a refund.
Can I exchange an item?
We do not offer direct exchanges. Return the item and place a new order. That is the fastest way.
Last updated: 4 October 2026